Skype Multimedia


Multimedia Preview Before Sending

Problem: When a user want to sending media (and file content), there are several paths that result in the content sending before a user has any ability to review the content.​ This leads to an abrupt and often (terrifying) experience when a user sends content without being offered the opportunity to check that the content they are sending is correct/appropriate/other.

Usability testing:​ Participants wanted to send a message with a picture – auto-send was unexpected for some; got confused in pic editor thinking they could add a message there on mobile.

Goal: To provides users with a consistent pattern that will enable them preview the message/content before sending.

 

I created new user experience and interface for mobile and desktop.

Prototyped with Principle app.

 

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Previews in Desktop

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Previews in Dark theme, Hight Contrast Light and Dark modes

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Multiple Images

Our goal is to improve the users experience when multiple photos are shared together.

  • Often multiple images are shared together (currently in separate messages) but in future we plan to support sending multiple files at once.
  • Current visual experience is not optimized with each photo taking up vertical space in the chat canvas.
  • With SMS Connect users can receive multiple photos in single message

 

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Today many users abandon sending and downloading received of videos due to a lack of clarity what is happening, especially on large videos. ​Video download always looks like streaming when often it is download & play (UWP & mobile).​ We plan to provide clear progress indication for both uploaded and download & play videos to ensure user is always aware of the current state.

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